As ITSM Engineer - Freshworks, you will be required to optimize and deliver efficient IT services by managing the design, implementation, and improvement of processes and tools supporting incident resolution, service requests, and change management within the IT service management (ITSM) framework.
Key Requirements
The successful candidate must have A-Levels in Maths & English or equivalent experience in a similar role.
Technical skills & experience required for this role include:
Development and Implementation
- Knowledge management
- Product management
- Systems design
- Programming/software development
- Testing
Delivery and Operation
- Capacity management
- Application support
- Asset management
- Change control
- Configuration management
- Incident management
- Problem management
- Release and deployment
- Service level management
- Systems installation and removal
Relationships and Engagement
Department/Directorate Information
The Digital Services Directorate ensures that everyone at the ICR has access to the technology they need to do their jobs effectively including providing specialist IT support to the ICR’s research community.
We encourage all applicants to access the job pack attached for more detailed information regarding this role. For an informal discussion regarding the role, please contact Lois Humphries via Email on [email protected]